Please find below some of the most frequently asked questions.

What’s your return policy?

Return any of our products--no questions asked--within 7 days of purchase. This is conditional on the products being as new i.e. they must be completely unused, in unopened packaging and in saleable condition.

Do you ship overseas and to P.O. boxes?

We ship your package anywhere in Australia that can accept deliveries. For all order above $100, delivery is FREE!

Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions via email

How do I register the warranty?

As soon as you have bought a product from us, please register your product here. It only takes two minutes!

How do I make a warranty claim?

CIMILRE provide a 2 year warranty on the pump motor and a 6 month warranty on parts for all products purchased through us via our website or through one of our authorised channels.  There is no warranty support on purchases ordered from overseas or unauthorised resellers. The warranty provided for herein applies only to the first purchaser or gift recipient of the product. All our breast pumps in Australia carry serial numbers that start with "AUXX+XXXXXXXX"

Please email us at with your name, mobile number, details about the pump including the model, serial number, purchase date, vendor as well as a description of the issues.